If I use a credit card to purchase something at MyPleasure, what will show up on my credit card statement?
We respect that many of our customers prefer to remain discreet in their
purchasing. Your credit card bill will show a charge to Sawhorse
Enterprises, Inc. Please note that American Express corporate and
business cards may categorize your purchase as an "Adult Novelty
Purchase."
Will my shipment or catalog be packaged discreetly?
Absolutely! All orders are shipped in a completely plain box and all catalogs are mailed in
a plain white envelope. The
return address label will read "Sawhorse Enterprises." Your package will
not bear any external markings that will give away the nature of your
order.
How long will it take for my shipment to arrive?
Domestic orders will usually be processed in the MyPleasure.com
warehouse within 24 hours of the business day they are received and
shipped out immediately. Standard shipments should arrive within three
to five business days of the day your order is processed. We also offer Two Day service and,
for those gift buying emergencies, Next Day service for an additional
fee. You can select any of these options when you complete the checkout
process at MyPleasure.com. Please refer to our
shipping information
for complete details.
Can I return my purchase if I'm not satisfied with it?
MyPleasure offers guarantees on all of its products. If you are not
completely satisfied with your purchase, please return it for a
replacement product or a store credit for the purchase amount within 30
days of purchase. Please refer to our
Return Policy
for complete details.
Do you ever resell items that have been returned?
Absolutely not! Returns are disposed of and not resold. All merchandise that
is shipped from the MyPleasure warehouse is new and completely unused by
anyone.
In my order from MyPleasure, why do some items arrive repackaged (e.g. in
plastic bags or tissue paper)?
At MyPleasure, we purposely, carefully repackage some of the items we sell when a
product's original packaging features graphic images or language. We prefer to repackage
them rather than offend any of our customers.
If I'm interested in a product you don't carry, can I tell you about it?
Please do! Our primary goal is to make our customers happy. If there's a
product you'd like us to carry, drop us an email at
feedback@mypleasure.com
and we'll investigate.
What's your best-selling product?
Believe it or not, our best-selling product changes almost daily! However,
you can look at the previous month's best sellers listed in our
Best Seller
section.
How do you select the products you feature on the MyPleasure site?
Our staff, which is comprised of men and women of varying sexual
orientations, a licensed sexologist, a certified sexuality educator,
and a number of advisors,
periodically review manufacturer's sample collections and select a variety
of products that meet our demanding quality standards and appeal to the
discriminating adult.
How qualified is your staff?
Everyone on the staff of MyPleasure is a veteran of the sensual enhancement
business, so we've all seen and experienced a number of different kinds of
products. We try everything we select for the website, so our opinions are
based on years of experience, industry information and personal preference.
Because we have a diverse and eclectic staff, we are able to present a wide
variety of toys that should appeal to just about every customer.
Who is your sexologist and does he really know what he's talking about?
A licensed clinical psychologist and sex therapist, Dr. P. Sándor Gardos is
also a board-certified sexologist who has helped literally thousands of
individuals and couples.
In addition to providing sexuality advice for such organizations as
ThriveOnline, Oxygen and About, Dr. Gardos' research on various topics in
human sexuality has been published extensively in the field's leading
journals. You can read Dr. Gardos' complete biography in our
Who We Are
section, where you'll also learn more about the rest of our staff.
Can I email a question to your sexologist?
Dr. Gardos loves receiving email! Please submit your question to him at
askthedoctor@mypleasure.com.
However, due to the extraordinary amount of
email Dr. Gardos receives, we cannot guarantee a personal response.
Are you hiring?
Unfortunately, our staffing needs are currently full, but you're always
welcome to send your resume to
resume@mypleasure.com
and we'll keep it on file for future use.
What if I want to pay by check or money order?
To pay by check or money order, simply shop at MyPleasure and add items
to your Shopping Bag as desired. When you have completed
shopping, use the "Proceed with Checkout" link provided on the bottom of
your Shopping Bag page to complete your Order Form. Please note any
Special Offer Codes or Gift Certificates that you have received need to
be entered on the Shopping Bag page before continuing with checkout.
The Shipping Information Page allows you to choose a shipping method by
using the convenient dropdown bar provided, in addition to allowing you
to enter all your shipping information. When all information is
complete, simply click on the "Pay by Mail Order" link provided in the
center bottom of that page. The next page will allow you to choose a
different billing address, if necessary, and confirm all shipping
information. If all the information provided is correct, simply click
on the "Continue" button provided at the bottom of that page. Now that
your Order Form is complete, please print it out and mail it along with
your payment to:
Sawhorse Enterprises
ATTN: Order Processing
1061 Sneath Lane
San Bruno, CA 94066
If you would prefer, you can email us at
service@MyPleasure.com
with all shipping and billing information along with products desired. We will
then provide you a link via email to your Order Form for you to print
out.
Please note:
- We can only accept checks that are imprinted with your name and address.
- Orders paid for by personal check can take up to three weeks to process.
- Orders are subject to stock availability.
- Orders placed by check, TeleCheck or money order can only be returned for store credit or
product replacement (no refunds). This applies to regular returns and the return of undeliverable
or refused orders.
- To get a confirmation of your order being received and a shipping confirmation, an email
address must be provided.
Can I cancel my order after I place it?
Because our order system processes orders immediately after we receive them,
you cannot cancel an order once you have completed the checkout
procedures -- chances are, we've already boxed it and loaded it into the
truck! However, if you change your mind after you've placed an order, simply
refuse the shipment when it arrives and the carrier will return it to us.
We'll credit you a full refund, minus any shipping charges.
My product has a manufacturer's warranty card. Should I send this in to protect my purchase?
We do not recommend completing and mailing in manufacturer's warranty cards.
While these offers do guarantee certain compensation if your product is
defective, manufacturers often sell the personal information requested on
such warranty cards to third-party marketing companies, violating your
privacy. At MyPleasure, we absolutely guarantee your product AND your
privacy, ensuring your satisfaction with your product and the privacy of
your personal information.
I was very happy with the packaging. That plus being able to use my
checking account to make payment made our purchases very comfortable.
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