Sex Toys for Men, Women and Couples

Order Cancellation
If you'd like to cancel or change a mypleasure.com order for any reason, please contact us and make sure to include your mypleasure.com order number or call 1-866-697-5327, as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it according to our 30 day return policy. Mypleasure.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Returns Within 30 Days
If you are dissatisfied with your selection for any reason within the first 30 days of purchase, you may return it for a store credit or exchange. We will, based on your preference, either replace the item free of charge (for defective products) or provide store credit in the amount of your original purchase (excluding shipping and handling).

Returns After 30 Days
For up to one year, you may return any item that malfunctions due to defects in materials or workmanship. We will replace your item with a functioning version of the same or equivalent product. If the original item is not in stock or is otherwise unavailable, we will provide a replacement of equal or greater value.

Even after a year, we will do our best to make sure everything we sell will continue to enhance your pleasure and your life. Simply drop us an email, and we'll see what we can do.

MyPleasure.com is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. In the event of an undeliverable shipment, MyPleasure.com will refund the credit card for the amount of the product purchased only. Shipping charges will still apply.

Requesting a Return
To inquire about returning a product, contact us and provide your name, order ID and a brief description of the problem. We will send you complete instructions on how to return your package. Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. Please note that store credits cannot be processed until we have received your returned merchandise. Postage for shipment of returns is the responsibility of the customer. In the case of credit card refunds it may take a full billing cycle for the refund to appear on your credit card statement. We never resell returned merchandise.

Fraud
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of any fraudulent charges. If your bank does hold you liable for any of this $50, MyPleasure will cover the entire liability for you, up to the full $50. MyPleasure will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at MyPleasure while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact MyPleasure in the event of unauthorized use of your credit card, please email us at customerservice@mypleasure.com. Important Note: The Fair Credit Billing Act does not cover liability for automatic debit cards or check cards. At MyPleasure, we recommend using a credit card rather than a debit or check card when purchasing products online.