If I use a credit card to purchase something at MyPleasure, what will show up on my credit card statement?
We respect that many of our customers prefer to remain discreet in their purchasing. Your credit card bill will show a charge to Sawhorse Enterprises, Inc. Please note that American Express corporate and business cards may categorize your purchase as an "Adult Novelty Purchase."

Will my shipment be packaged discreetly?
Absolutely! All orders are shipped in a completely plain box and all catalogs are mailed in a plain white envelope. The return address label will read "Sawhorse Enterprises." Your package will not bear any external markings that will give away the nature of your order.

How long will it take for my shipment to arrive?
Domestic orders will usually be processed in the MyPleasure.com warehouse within 24 hours of the business day they are received and shipped out immediately. Standard shipments are processed and shipped no later than the next business day and usually arrive within 7 business days, but can take up to 10 business days from the day they are shipped. We also offer Two Day service and, for those gift buying emergencies, Next Day service for an additional fee. You can select any of these options when you complete the checkout process at MyPleasure.com. Please refer to our shipping information for complete details.

Can I return my purchase if I'm not satisfied with it?

Absolutely, MyPleasure is committed to helping you find the right toy for you. If, for any reason, you are not fully satisfied with your purchase, you can exchange it for another product or a store credit within 90 days. Please refer to our Return Policy for complete details and to read about our One Year Sex Toy Guarantee.

Can I return DVDs?
Due to the ease of duplication, DVDs are not returnable unless they are defective, in which case, they may be returned of the same title ONLY.

Do you ever resell items that have been returned?
Absolutely not! Returns are disposed of and not resold. All merchandise that is shipped from the MyPleasure warehouse is new and completely unused by anyone.

In my order from MyPleasure, why do some items arrive repackaged (e.g. in plastic bags or tissue paper)?
At MyPleasure, we purposely, carefully repackage some of the items we sell when a product's original packaging features graphic images or language. We prefer to repackage them rather than offend any of our customers.

If I'm interested in a product you don't carry, can I tell you about it?
Please do! Our primary goal is to make our customers happy. If there's a product you'd like us to carry, drop us an email at feedback@mypleasure.com and we'll investigate.

What's your best-selling product?
Believe it or not, our best-selling products change frequently. You can look at the previous month's best sellers listed in our Best Seller section for some great ideas on what to buy.

How do you select the products you feature on the MyPleasure site?
MyPleasure is proud of it's reputation for expert-selected sex toys. Our staff, led by our founder and sex therapist, Dr. Sándor Gardos, literally travels the world seeking out the best and safest products. Thousands of products are rigorously tested and evaluated by industry experts - only a handful are allowed to be sold at MyPleasure. We inspect factories, examine product materials, evaluate ingredients, and gather user feedback to make sure every sex toy is safe, effective & well made. So whether you're looking for your first toy or the crown jewel of your collection, at MyPleasure, you'll find what you need and can trust that it's passed the test. Learn more about our Expert Selected Sex Toys and how MyPleasure chooses them.

How qualified is your staff?
Dr. Sándor Gardos, MyPleasure's founder and CEO, is a licensed clinical psychologist and sex therapist. Dr. Gardos’ research on a variety of human sexuality topics has been published in leading journals in the fields of clinical psychology and sex therapy. Additionally, everyone on the staff at MyPleasure is a veteran of the sensual enhancement business, so we've all seen and experienced a number of different kinds of products. We try everything we select for the website, so our opinions are based on years of experience, industry information and personal preference. Because we have a diverse and eclectic staff, we are able to present a wide variety of toys that should appeal to just about every customer.

Who is your sexologist and does he really know what he's talking about?
A licensed clinical psychologist and sex therapist, Dr. Sándor Gardos is also a board-certified sexologist who has helped literally thousands of individuals and couples. In addition to providing sexuality advice for such organizations as ThriveOnline, Oxygen and About, Dr. Gardos' research on various topics in human sexuality has been published extensively in the field's leading journals. Read more about Dr. Gardos.

Can I cancel my order after I place it?
Our order fulfillment process is streamlined so that once an order is placed it is immediately forwarded to the warehouse for packing and shipping. Due to the high volume of orders we receive, it is extremely difficult to cancel an order after being submitted to the shipping department.

My product has a manufacturer's warranty card. Should I send this in to protect my purchase?
We do not recommend completing and mailing in manufacturer's warranty cards. While these offers do guarantee certain compensation if your product is defective, manufacturers often sell the personal information requested on such warranty cards to third-party marketing companies, violating your privacy. At MyPleasure, we absolutely guarantee your product AND your privacy, ensuring your satisfaction with your product and the privacy of your personal information. We also offer our own One Year Sex Toy Guarantee.

Where is your store?
MyPleasure is an Internet-only retailer; we do not have a retail store, and our warehouse is not open to the public. Our store was founded on the principle that the best way to shop for sensual enhancement products is in the privacy and comfort of your own home. Because we are an online retailer, you can stay and browse as long as you like and come back as often as you want. We do understand that these are very personal purchases, which is why we provide such detailed product descriptions and pictures and a satisfaction guarantee with a return policy unmatched in the industry.