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Returns and Guarantees

Keeping You 100% Satisfied: Our One-Year Sex Toy Guarantee

Yep, that’s right. We said one year.


We like to keep our customers happy.

At MyPleasure.com, we take the business of your satisfaction very seriously. That means not only hand selecting only those products that meet the high standards of our founder and sex therapist Dr. Sandor Gardos, but also making sure that once you get your toys at home you are completely satisfied.


MyPleasure guarantees your satisfaction.

  • Exchanges for a full 90 Days: If, for any reason, you are not fully satisfied with your purchase, you can exchange it for another product or store credit within 90 days.*
  • One-year replacement guarantee: If your toy malfunctions due to a manufacturer’s defect we’ll replace it for FREE for up to one full year.
  • After one-year guarantee: (Really?) Yes. Even after a year, we will do our best to make sure everything we sell will continue to enhance your pleasure and your life. Simply contact us, and we'll see what we can do.§

Requesting returns is simple.

Just contact us through our online form and provide your name, order ID and a brief reason for the return. We’ll respond with complete instructions on how to return your package. Store credits will be processed once we have received your returned merchandise. We never resell returned merchandise.


Note: Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package.


*Get Lucky Grab Bag sales are final and not subject to the 90-day exchange policy. In the event you receive a defective item in your Get Lucky Grab Bag, we will make every effort to replace it with a similar item.


§All DVD sales are final. DVDs are not returnable unless they are defective, in which case, they may be returned for a replacement of the same title only. All returns must be made within 30 days of receipt for an exchange. We will not accept DVDs not in original condition.


Should you have any other questions or concerns, feel free to email us or call us at 1-866-MYPLEASURE.