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Returns and Guarantees

Keeping You Satisfied: Our One-Year Sex Toy Guarantee

Yep, that’s right. We said one year.

We like to keep our customers happy.

At, we take the business of your satisfaction very seriously. That means not only hand selecting only those products that meet the high standards of our founder and sex therapist Dr. Sandor Gardos, but also making sure that your investment in your pleasure is protected.

All sales are final, but if your toy malfunctions due to a manufacturer’s defect we’ll replace it for FREE for up to one full year

In the event that a replacement item is out of stock, we will issue store credit for the price of the merchandise. We regret that we are unable to issue refunds. 

Requesting a replacement is simple.

Just contact us at and provide your name, order ID and a brief description of the issue. We’ll respond within 24 hours with instructions on how to proceed. 

We never resell returned merchandise.

Note: Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. Please be sure to contact before returning your order.

Should you have any other questions or concerns, feel free to send us an email at or call us at 1-866-MYPLEASURE. Emails are answered M-F between 7-9 pm (Pacific Time). We will return all emails and phone calls between those hours.