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Shipping Information

Discreet Packaging
For your privacy, we ship discreetly in plain boxes or standard issue boxes from the carriers with a return address of "Sawhorse Enterprises."


Shipping Prices & Delivery Times
Orders place before 12:00 noon (PT) will ship the same day your order. Orders placed after 12:00 noon (PT)  will be shipped the following business day.


Order
Amount

Saver
7-10 Business Days)
Ground
(2 - 5 Business Days)
2Day
(2 Business Days)
Overnight
(Next Business Day)
International
(5-10 Business Days)
Priority Overnight
(Saturday Delivery)


Up to
$25.00

$7.95

$10.95

$14.95

$32.95

$39.95

N/A

 

 

$25.01 to
$60.00

$8.95

$12.95

$16.95

$34.95

$40.95

N/A

 

 

$60.01 to
$75.00

$9.95

$13.95

$20.95

$36.95

$44.95

N/A

 

 

$75.01
$100.00

$10.95

$14.95

$21.95

$38.95

$46.95

N/A

 

 

$100.01 to
$125.00

11.95

$15.95

$22.95

$40.95

$47.95

N/A

 

 

125.01
and up

12.95

$16.95

$23.95

$42.95

$49.95

N/A


Domestic Shipping

MyPleasure offers Saver, Ground, 2-Day, and Overnight. See the table above for rate information.


International
Please note that we cannot ship to certain countries due to legal restrictions. We encourage you to provide an email address and phone number in case problems arise. You may be held responsible for customs or other fees upon your shipment's arrival to your country.

International orders are processed and shipped within two business days. Unless there is a problem with clearing customs, international shipments will be delivered within one to two weeks of the day they are shipped, though they may actually arrive sooner.

Please Note: Orders to Canada must be shipped via International Service.


Tracking Your Order
Contact the carrier directly and they will look it up using your tracking number.

You can also visit the MyPleasure Order Status Page, where you will enter your Order ID. You will also enter your email address if you are not logged in. Please be sure to use the email address you used when you placed your order.

If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. MyPleasure is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery.


Address Changes
If you need to edit or change the shipping address for your order, please contact service@MyPleasure.com as soon as possible. There is a $15 charge for address changes made after the package has already shipped.


Undeliverable Orders
Undeliverable orders due to incorrect address information or missing address information ie: apartment number, suite or floor number etc. (including 2Day and Overnight orders that are sent to PO boxes and refused orders), will be returned to the MyPleasure distribution center and charged a $15 returned package fee in addition to freight charges.

If you provided an e-mail or phone number when you placed your order, a customer service representative from MyPleasure will contact you. At that time, you will be given the choice of providing an alternate shipping address or getting a refund or store credit. Refunds and store credits will be given for the product purchased and any applicable taxes, but will not include shipping charges. The returned package fee will be deducted from the balance owed.
Please Note: Shipment time guarantees do not apply in the case of undeliverable packages.


Back Orders
MyPleasure does not accept orders for items that are not currently in stock. In the unlikely event that such an order is placed, we will immediately ship all in-stock items, and will ship the backordered item as soon as it is available. If the backordered item will be delayed more than one week, we will issue a refund for that item.


Cancelled Orders
In the event you need to cancel your order, you will receive a store credit code. Sorry, NO REFUNDS.


Definition of a Business Day
All shipping times are based on business days. Business days include all weekdays, but not weekends or federal holidays. For example, Overnight orders placed on a Thursday before 12:00 PM Pacific time should arrive on the next business day, Friday. Overnight orders placed after 12:00 PM Pacific time on Fridays will be processed the next business day, Monday, and arrive the business day after that, Tuesday.